Customer Testimonials
Efficient staff, comfortable surroundings while waiting for service completion. Staff explains what service needs to be done. Recall was added on which I was not aware of.
My sales person, Veronica Rodriguez made my experince super easy. She is a great asset to your dealership and I would reccomend her and the dealer ship to anyone interested in buying a vehicle
Every one in there was professional and didn't push you to buy if you wasn't ready the staff was amazing and the facility was very clean
Quick, customer service was helpful and courteous. He was very good and went over everything clearly and did not try to overly sell me on anything.
The waiting room was fairly comfortable. But I was told that I was wrong about an issue with my car...when I was correct.
Everyone was so understanding to my issue and provided their utmost problem solving skills to help me with my car
Service advisor experience was good. Thank you. Quick and easy pick up for my vehicle. And buying parts super easy
Courteous personnel and prompt greeting I believe an 80 oil change is way too high. 40 or 50 is more appropriate
They explain just about everything and are extremely helpful. Always answer my questions and explain every step of the way.
Whenever I schedule a service appointment I always ask that Todd Dallaire be assigned as the Service Advisor. Todd is friendly, helpful and professional.
They were welcoming and worked with me until I was satisfied with the outcome. I had a great experience, I'm very satisfied with my purchase.
Detailed discussion of service charges, not rushed. Maintenance issues were effectively dealt with. Quality of work instills confidence when driving the car.
My salesman Chris shedd was great along with managment will continue to do business with them we love our new crv hybrid sport and have got alot of good comments on it
The staff is so friendly & professional. I have dropped off my car same day without making a appointment and was still able my car back in a timely fashion with no problems
Very pleasant and professional I feel very comfortable at honda of watertown, if you visit one time you'll keep on visiting for all your honda needs thanks
Excellent service attendant who explained everything about my visit to my understanding. Pleasant experience. I am happy to stay with Honda brand
Great staff prompt service this requires too many words for me to care so I will not ever fill out your survey again
Jason Chichakly was very knowledgeable about his job and kept us informed of everything that was going on with our repairs step by step. Also, Lauren the cashier is the best! She always has a positive, pleasant , friendly, and helpful disposition.
Simple… system. On top of recommendations. Considerate staff. Nice waiting area. No complaints at this time. May drop off next time based on time of wait
Service rep was able to answer my questions for servicing my 10 year old civic. Also was able to resolve check airbag light with a simple fix. Good that everything gets checked-tires, battery etc
The staff is very professional. The technical staff is knowledgeable. The waiting room is very comfortable. The service from start to finish is exceptional.
My vehicle was well cared they did they had to do and I’ll always bring my vehicle back if any problems
Professional and friendly staff. They did the work I asked at a good price. I will be returning for future svc work
Good service, friendly staff, easy transaction. Chris was very attentive during the process including scheduling and meeting with me on a last minute appointment.
Joe was great he explained my service as well as all my vehicle needed in full detail he was attentive as soon as arrived as well.
Scheduling was easy and drop off and pick go smoothly. Joe was great to deal with. Good job of communicating with me during the day
Excellent, professional, service was given. Very quick, same day appointments and service completed to my satisfaction. I would highly recommend Honda of Watertown.
Clean and welcoming service center. However the service was incredibly slow and I received no updates as to what was happening along the way.
Clear communication about time, needs and costs. Friendly and caring staff. Joe(?) was a joy to work with. Very nice facility.
Prompt service Being greeted promptly Joe in the service department Was very knowledgeable concerning issues with my Honda HRV And suggested solutions
The dealership was very attentive to detail and performed timely service. I always have good service at this particular facility.
The service rep outstanding very personable and knowledgeable Of the Honda CR-V. Explained in detail what was going to be done to the vehicle for the maintenance that was due. Went over all pricing so no surprise at the end of the day. Very honest.
Fast and simple. Staff is fantastic. Job was done well. Waiting area was nice. Would recommend and will continue to return.
Todd! He deserves raises and praise . I was overwhelmed with my car and he helped me figure out what steps to take and the importance of everything. He turned a crappy week to a more bearable one! Todd is the reason i will refer
Staff was very friendly and did not pressure us. The staff accommodated our schedule since we had limited time to spend at the dealership.
Joseph Helayel was very helpful. I had a torn bushing replaced but it was making a lot of noise. I brought it back and he had the Problem fixed for free
Everything was done in a timely manner. Professionally and with great respect for the Customer also many thanks to the Service Representative,who took great care of me from start to finish
The issue we had with our Honda Pilot was resolved and two other recommended items were efficiently handled at this time.
Service associate was very helpful, resolved my issues, was respectful and spoke in a language that I could understand! Always a pleasant service experience!
I feel comfortable bringing my car for a service and I always get a diagnosis about it. The service is excellent. They are honest and helpful.
The service tech was very friendly. He answered all of my questions. He also asked if I wanted to make my future appointment.
Very nice personal, super fast service. Good coffee and hot chocolate. Warm place. Very nice experience. It is always like that. Good service
Great service from the time I pulled up to get my oil change and was done in a timely manner.
The service manager, Glenn Clark was very helpful and they were able to accommodate me last minute when I had an emergent issue.
Thanks so much to Rich, Marc and the entire staff at Honda of Watertown. I absolutely love my pre-owned 2019 Honda CRV. You had the best selection, prices and interest rates out of all the dealerships I visited. Rich made the entire car buying process go smoothly and we truly appreciate that. Thank you Honda of Watertown!
After explaining that I had an appt after my oil change, I believe they either fit my car in quickly or it was just good timing.
Quality service. Service advisor was knowledgeable and very helpful. The service was done quickly and was very happy with everything
Jay was nice, friendly, and courteous. Jay made sure the issue was checked out and I was put into a loaner car.
I was treated very rudely and may not come back. We were considering purchasing a new Honda but will not from your facility
Service was friendly, quick & efficient We made most of the arrangements before arriving at the dealership and as a result were in and out in under an hour
I was able to schedule an appointment, was told it would be about 45 minutes, waited over 2.5 hours, never updated. I was also given mixed information.
Employee was very respectful kind . Everything is well ok for now. My first visit was horrible and I see improvement
I liked many things: Able to schedule an appointment without difficulty. Arrived a bit early and my car was taken in for the oil change without issue. I waited in a lovely space and having forgotten my thermos, there was a refrigerator filled with water bottles from which I was allowed to drink. I was very grateful for that. The service was completed quickly, efficiently and competently. The staff with whom I interacted were professional and hard working.
Great service and staff would recommend going here for service or sales. They go above and beyond to make sure your experience is flawless.
Great service and staff would recommend going here for service or sales. They go above and beyond to make sure your experience is flawless.
The people are very good at what they do and are very kind, even if your credit is not so good they will find a way to get you in the car you want.
Although the dealership was VERY short handed, they were able to squeeze me in. I got a same day appointment in the afternoon.
Outstanding service team. Knowledgeable, professional and friendly. I couldn't be happier with my experience. Answered all my questions and explained services performed thoroughly.
Friendly and knowledgeable staff. There is alway someone to actually speak with and it is Easy to make appointments. The hours are convenient and late, afterwork, pick-up is very helpful.
What I liked about the experience was that I had to return to pick up my vehicle 55 minutes after my Uber picked me up from your location
Quick and proper. Rotors were resurfaced, brake pad changed. O2 sensor install after shipping. Second appointment was for O2 sensor install. Very quick and reasonable price.
The waiting room was nice and clean. The service advisor was thorough explaining the work that was being done on the car.
We got in quickly. Problems with car were communicated clearly. I got a call back about what needed to be done and how much it would cost.
Appreciate being notified of future services needed for my accord in the future , customer lounge clean and the free coffee is appreciated.
Everyone was friendly enough, Brandon put in the work to get me a good deal. Brandon worked with me for nearly 2 hours, going back and forth getting the answers to my dozens of questions.
I think that most women going in to have some work done on their car are apprehensive. I felt I was a valued customer and treated with respect. When I questioned why a certain service was needed, I was given a reasonable answer and not made to feel foolish for asking. I had been promised a 10% discount, and it was applied without any haggling. Thank you to Todd and all the employees that worked on my CRV. Also, thank you to the cashier who helped me to use Apple Pay!
My second time here, and Rich and his manager Marc Q helped me into my new 2017 Audi Q5. I love it and the price was worth it. This is where I'm airways going to purchase a vehicle and I'll be referring people to them. Great service, the whole team was friendly and helpful❤❤❤
Staff always pleasant and professional. Facility is clean and comfortable. You are kept updated on the progress of your vehicle at all times.
Fast service and great staff they were very attentive and helpful explain everything I was very please with my experience
Oil change was quick tires were low pressure and they filled them but a week later tire low pressure light is back on Disappointed I have to return
/The service department is the main reason that I continue to go to Honda in Watertown. Thank you very much.
Very helpful service staff during a very long drawn out experience in arranging for my auto body repairs and dealing with my insurance co.
As always, the staff was friendly, helpful and professional. They took me on a last minute basis and got the job done quickly.
I was in and out quickly, even faster than i was expecting.. and the work was done right the first time.
We loved how quickly and smoothly everything happened to get from seeing the vehicle we liked and to driving it home off the lot.
Me gusto mucho el trato Greg nunca habia conocido a un vendedor tan profecional amable antento y da lo mejor de el este es mi segundo carro que compro con el y para mi greg fria es el mejor
I had a Great! Salesperson Dave Bonomo. He was patient, not pushy. Took his time in showing different options I had. He also had me test, drive different types of vehicles to get the feel, and how unique each vehicle was
sales to manager to service department unfailing courtesy and knowledge Attention to detail superb and ease of sales transaction prioritized.Recommend without reservation A class act
The salesman was excellent, knowledgeable, and made the visit remarkable. I would highly recommend this dealership to everyone that was looking for a Honda in Connecticut
We love our sales rep, Dave Bonomo! He’s the best! Dave always makes the process as easy as possible. This is our third Honda through Dave.
Ken DeSantis. hands down the best part of my experience. he worked tirelessly for me to make sure I got just what I wanted and he is the reason I came back to Watertown Honda to buy my civic. he totally made this experience what it was.
Salesperson (David Bonomo) is very knowledgeable about the products and sales procedures. Made our experience of leasing a pleasure. At this point,we are very happy with the HRV we leased
Steve was friendly and helpful. Most questions were answered right away. Questions I had after I had the vehicle were answered quickly.
Professional and thorough experience with the salesman and financial manger. I have been quite satisfied with buying a Honda at this dealership.
I couldn’t decide between two cars and the dealership was patient and thorough with the details. I am very happy with my new Passport and feel that I made the right decision!
Great selection of vehicles. Had a very pleasant experience and found a vehicle that really fit what the wife and I were looking for.
The manager Vinny and our salesman Norbert were a pleasure to work with along with Gary who finalized our sale.
The Sales Representative was very knowledgeable. THe went over all the features and explained how to set up HondaSense sytem. He also weent through the personal features.
He was very nice and let us test drive two different cars to let us get a feel of what we want.
Everyone was very nice and had a lot of knowledge about every question we had. The process was very simple and everyone was on top of everything.
we just got here in Connecticut and we were renting a car so we decided to get a car from honda watertown and to be honest i was not disappointed with there services they were very helpful especially brandon. i like how they help us on getting our car
The promptness in handling all the paperwork was excellent and quick. Everyone helped the salesman to make it quick. The finance person made it all understood for myself and my husband.
Fast service, sales person took the time to answer a few questions I had on my new Passport Trailsport. Salesperson picked up my back seat back liner covers and quickly installed them for me. Offered his help anytime if I had any questions.
The service was excellent the salesman was honest and very knowledgeable about all the features. The finance department was fantastic one of the nicest finance guy ever great car great experience. I didn’t get enough for my car but the deal on the car I bought was fair
the effort staff take to make sure i was well taken care of. even when it was after closing hours they was there making sure that i leave with my ride.
All around great service from the beginning of my purchase right up until I drove my new car off the lot.
Dave and everyone at Honda of Watertown have been great to work with. The process was very easy. Thank you
Everything! Chris and Greg got it done. Got me the exact car I wanted in the money range I needed.
The employees are very nice and helpful and wants to put u in the right direction. This is my 2nd time getting a car from Honda.
Everyone was very friendly and attentive. The process was simple and everyone answered my questions. I’m happy with my purchase!