Customer Testimonials

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Cars Mar 24, 2023

Efficient staff, comfortable surroundings while waiting for service completion. Staff explains what service needs to be done. Recall was added on which I was not aware of.

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Cars Mar 19, 2023

My sales person, Veronica Rodriguez made my experince super easy. She is a great asset to your dealership and I would reccomend her and the dealer ship to anyone interested in buying a vehicle

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Cars Mar 17, 2023

Every one in there was professional and didn't push you to buy if you wasn't ready the staff was amazing and the facility was very clean

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Cars Mar 15, 2023

Quick, customer service was helpful and courteous. He was very good and went over everything clearly and did not try to overly sell me on anything.

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Cars Mar 15, 2023

The waiting room was fairly comfortable. But I was told that I was wrong about an issue with my car...when I was correct.

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Cars Mar 14, 2023

Everyone was so understanding to my issue and provided their utmost problem solving skills to help me with my car

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Cars Mar 11, 2023

Service advisor experience was good. Thank you. Quick and easy pick up for my vehicle. And buying parts super easy

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Cars Mar 10, 2023

Courteous personnel and prompt greeting I believe an 80 oil change is way too high. 40 or 50 is more appropriate

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Cars Mar 10, 2023

They explain just about everything and are extremely helpful. Always answer my questions and explain every step of the way.

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Cars Mar 9, 2023

Whenever I schedule a service appointment I always ask that Todd Dallaire be assigned as the Service Advisor. Todd is friendly, helpful and professional.

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Cars Mar 9, 2023

They were welcoming and worked with me until I was satisfied with the outcome. I had a great experience, I'm very satisfied with my purchase.

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Cars Mar 7, 2023

Detailed discussion of service charges, not rushed. Maintenance issues were effectively dealt with. Quality of work instills confidence when driving the car.

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Cars Mar 6, 2023

My salesman Chris shedd was great along with managment will continue to do business with them we love our new crv hybrid sport and have got alot of good comments on it

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Cars Mar 3, 2023

The staff is so friendly & professional. I have dropped off my car same day without making a appointment and was still able my car back in a timely fashion with no problems

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Cars Mar 1, 2023

Very pleasant and professional I feel very comfortable at honda of watertown, if you visit one time you'll keep on visiting for all your honda needs thanks

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Cars Feb 28, 2023

Excellent service attendant who explained everything about my visit to my understanding. Pleasant experience. I am happy to stay with Honda brand

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Cars Feb 26, 2023

Great staff prompt service this requires too many words for me to care so I will not ever fill out your survey again

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Cars Feb 24, 2023

Jason Chichakly was very knowledgeable about his job and kept us informed of everything that was going on with our repairs step by step. Also, Lauren the cashier is the best! She always has a positive, pleasant , friendly, and helpful disposition.

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Cars Feb 22, 2023

Simple… system. On top of recommendations. Considerate staff. Nice waiting area. No complaints at this time. May drop off next time based on time of wait

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Cars Feb 21, 2023

Service rep was able to answer my questions for servicing my 10 year old civic. Also was able to resolve check airbag light with a simple fix. Good that everything gets checked-tires, battery etc

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Cars Feb 19, 2023

The staff is very professional. The technical staff is knowledgeable. The waiting room is very comfortable. The service from start to finish is exceptional.

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Cars Feb 19, 2023

My vehicle was well cared they did they had to do and I’ll always bring my vehicle back if any problems

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Cars Feb 17, 2023

Professional and friendly staff. They did the work I asked at a good price. I will be returning for future svc work

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Cars Feb 17, 2023

Good service, friendly staff, easy transaction. Chris was very attentive during the process including scheduling and meeting with me on a last minute appointment.

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Cars Feb 16, 2023

Joe was great he explained my service as well as all my vehicle needed in full detail he was attentive as soon as arrived as well.

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Cars Feb 15, 2023

Scheduling was easy and drop off and pick go smoothly. Joe was great to deal with. Good job of communicating with me during the day

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Cars Feb 13, 2023

Excellent, professional, service was given. Very quick, same day appointments and service completed to my satisfaction. I would highly recommend Honda of Watertown.

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Cars Feb 11, 2023

Clean and welcoming service center. However the service was incredibly slow and I received no updates as to what was happening along the way.

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Cars Feb 11, 2023

Clear communication about time, needs and costs. Friendly and caring staff. Joe(?) was a joy to work with. Very nice facility.

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Cars Feb 10, 2023

Prompt service Being greeted promptly Joe in the service department Was very knowledgeable concerning issues with my Honda HRV And suggested solutions

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Cars Feb 6, 2023

The dealership was very attentive to detail and performed timely service. I always have good service at this particular facility.

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Cars Feb 5, 2023

The service rep outstanding very personable and knowledgeable Of the Honda CR-V. Explained in detail what was going to be done to the vehicle for the maintenance that was due. Went over all pricing so no surprise at the end of the day. Very honest.

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Cars Feb 5, 2023

Fast and simple. Staff is fantastic. Job was done well. Waiting area was nice. Would recommend and will continue to return.

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Cars Feb 4, 2023

Todd! He deserves raises and praise . I was overwhelmed with my car and he helped me figure out what steps to take and the importance of everything. He turned a crappy week to a more bearable one! Todd is the reason i will refer

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Cars Feb 4, 2023

Staff was very friendly and did not pressure us. The staff accommodated our schedule since we had limited time to spend at the dealership.

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Cars Feb 4, 2023

Joseph Helayel was very helpful. I had a torn bushing replaced but it was making a lot of noise. I brought it back and he had the Problem fixed for free

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Cars Feb 3, 2023

Everything was done in a timely manner. Professionally and with great respect for the Customer also many thanks to the Service Representative,who took great care of me from start to finish

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Cars Feb 2, 2023

The issue we had with our Honda Pilot was resolved and two other recommended items were efficiently handled at this time.

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Cars Jan 29, 2023

Service associate was very helpful, resolved my issues, was respectful and spoke in a language that I could understand! Always a pleasant service experience!

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Cars Jan 29, 2023

I feel comfortable bringing my car for a service and I always get a diagnosis about it. The service is excellent. They are honest and helpful.

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Cars Jan 28, 2023

The service tech was very friendly. He answered all of my questions. He also asked if I wanted to make my future appointment.

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Cars Jan 26, 2023

Very nice personal, super fast service. Good coffee and hot chocolate. Warm place. Very nice experience. It is always like that. Good service

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Cars Jan 25, 2023

Great service from the time I pulled up to get my oil change and was done in a timely manner.

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Cars Jan 22, 2023

The service manager, Glenn Clark was very helpful and they were able to accommodate me last minute when I had an emergent issue.

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DealerRater Jan 22, 2023

Thanks so much to Rich, Marc and the entire staff at Honda of Watertown. I absolutely love my pre-owned 2019 Honda CRV. You had the best selection, prices and interest rates out of all the dealerships I visited. Rich made the entire car buying process go smoothly and we truly appreciate that. Thank you Honda of Watertown!

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Cars Jan 21, 2023

After explaining that I had an appt after my oil change, I believe they either fit my car in quickly or it was just good timing.

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Cars Jan 21, 2023

Quality service. Service advisor was knowledgeable and very helpful. The service was done quickly and was very happy with everything

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Cars Jan 20, 2023

Jay was nice, friendly, and courteous. Jay made sure the issue was checked out and I was put into a loaner car.

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Cars Jan 19, 2023

I was treated very rudely and may not come back. We were considering purchasing a new Honda but will not from your facility

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Cars Jan 16, 2023

Service was friendly, quick & efficient We made most of the arrangements before arriving at the dealership and as a result were in and out in under an hour

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Cars Jan 12, 2023

I was able to schedule an appointment, was told it would be about 45 minutes, waited over 2.5 hours, never updated. I was also given mixed information.

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Cars Jan 10, 2023

Employee was very respectful kind . Everything is well ok for now. My first visit was horrible and I see improvement

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Cars Jan 10, 2023

I liked many things: Able to schedule an appointment without difficulty. Arrived a bit early and my car was taken in for the oil change without issue. I waited in a lovely space and having forgotten my thermos, there was a refrigerator filled with water bottles from which I was allowed to drink. I was very grateful for that. The service was completed quickly, efficiently and competently. The staff with whom I interacted were professional and hard working.

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Cars Jan 5, 2023

Great service and staff would recommend going here for service or sales. They go above and beyond to make sure your experience is flawless.

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DealerRater Jan 5, 2023

Great service and staff would recommend going here for service or sales. They go above and beyond to make sure your experience is flawless.

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Cars Jan 2, 2023

The people are very good at what they do and are very kind, even if your credit is not so good they will find a way to get you in the car you want.

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Cars Jan 1, 2023

Although the dealership was VERY short handed, they were able to squeeze me in. I got a same day appointment in the afternoon.

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Cars Dec 31, 2022

Outstanding service team. Knowledgeable, professional and friendly. I couldn't be happier with my experience. Answered all my questions and explained services performed thoroughly.

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Cars Dec 29, 2022

Friendly and knowledgeable staff. There is alway someone to actually speak with and it is Easy to make appointments. The hours are convenient and late, afterwork, pick-up is very helpful.

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Cars Dec 26, 2022

What I liked about the experience was that I had to return to pick up my vehicle 55 minutes after my Uber picked me up from your location

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Cars Dec 25, 2022

Quick and proper. Rotors were resurfaced, brake pad changed. O2 sensor install after shipping. Second appointment was for O2 sensor install. Very quick and reasonable price.

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Cars Dec 23, 2022

The waiting room was nice and clean. The service advisor was thorough explaining the work that was being done on the car.

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Cars Dec 22, 2022

We got in quickly. Problems with car were communicated clearly. I got a call back about what needed to be done and how much it would cost.

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Cars Dec 22, 2022

Appreciate being notified of future services needed for my accord in the future , customer lounge clean and the free coffee is appreciated.

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Cars Dec 21, 2022

Everyone was friendly enough, Brandon put in the work to get me a good deal. Brandon worked with me for nearly 2 hours, going back and forth getting the answers to my dozens of questions.

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Cars Dec 17, 2022

I think that most women going in to have some work done on their car are apprehensive. I felt I was a valued customer and treated with respect. When I questioned why a certain service was needed, I was given a reasonable answer and not made to feel foolish for asking. I had been promised a 10% discount, and it was applied without any haggling. Thank you to Todd and all the employees that worked on my CRV. Also, thank you to the cashier who helped me to use Apple Pay!

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DealerRater Dec 17, 2022

My second time here, and Rich and his manager Marc Q helped me into my new 2017 Audi Q5. I love it and the price was worth it. This is where I'm airways going to purchase a vehicle and I'll be referring people to them. Great service, the whole team was friendly and helpful❤❤❤

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Cars Dec 17, 2022

Staff always pleasant and professional. Facility is clean and comfortable. You are kept updated on the progress of your vehicle at all times.

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Cars Dec 14, 2022

Fast service and great staff they were very attentive and helpful explain everything I was very please with my experience

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Cars Dec 14, 2022

Oil change was quick tires were low pressure and they filled them but a week later tire low pressure light is back on Disappointed I have to return

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Cars Dec 14, 2022

/The service department is the main reason that I continue to go to Honda in Watertown. Thank you very much.

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Cars Dec 11, 2022

Very helpful service staff during a very long drawn out experience in arranging for my auto body repairs and dealing with my insurance co.

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Cars Dec 11, 2022

As always, the staff was friendly, helpful and professional. They took me on a last minute basis and got the job done quickly.

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Cars Dec 10, 2022

I was in and out quickly, even faster than i was expecting.. and the work was done right the first time.

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Cars Dec 9, 2022

We loved how quickly and smoothly everything happened to get from seeing the vehicle we liked and to driving it home off the lot.

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Cars Dec 8, 2022

Me gusto mucho el trato Greg nunca habia conocido a un vendedor tan profecional amable antento y da lo mejor de el este es mi segundo carro que compro con el y para mi greg fria es el mejor

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Cars Dec 6, 2022

I had a Great! Salesperson Dave Bonomo. He was patient, not pushy. Took his time in showing different options I had. He also had me test, drive different types of vehicles to get the feel, and how unique each vehicle was

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Cars Nov 29, 2022

sales to manager to service department unfailing courtesy and knowledge Attention to detail superb and ease of sales transaction prioritized.Recommend without reservation A class act

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Cars Nov 23, 2022

The salesman was excellent, knowledgeable, and made the visit remarkable. I would highly recommend this dealership to everyone that was looking for a Honda in Connecticut

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Cars Nov 19, 2022

We love our sales rep, Dave Bonomo! He’s the best! Dave always makes the process as easy as possible. This is our third Honda through Dave.

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Cars Nov 17, 2022

Ken DeSantis. hands down the best part of my experience. he worked tirelessly for me to make sure I got just what I wanted and he is the reason I came back to Watertown Honda to buy my civic. he totally made this experience what it was.

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Cars Nov 14, 2022

Salesperson (David Bonomo) is very knowledgeable about the products and sales procedures. Made our experience of leasing a pleasure. At this point,we are very happy with the HRV we leased

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Cars Nov 9, 2022

Steve was friendly and helpful. Most questions were answered right away. Questions I had after I had the vehicle were answered quickly.

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Cars Nov 6, 2022

Professional and thorough experience with the salesman and financial manger. I have been quite satisfied with buying a Honda at this dealership.

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Cars Oct 14, 2022

I couldn’t decide between two cars and the dealership was patient and thorough with the details. I am very happy with my new Passport and feel that I made the right decision!

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Cars Oct 5, 2022

Great selection of vehicles. Had a very pleasant experience and found a vehicle that really fit what the wife and I were looking for.

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Cars Sep 19, 2022

The manager Vinny and our salesman Norbert were a pleasure to work with along with Gary who finalized our sale.

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Cars Sep 15, 2022

The Sales Representative was very knowledgeable. THe went over all the features and explained how to set up HondaSense sytem. He also weent through the personal features.

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Cars Sep 12, 2022

He was very nice and let us test drive two different cars to let us get a feel of what we want.

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Cars Sep 3, 2022

Everyone was very nice and had a lot of knowledge about every question we had. The process was very simple and everyone was on top of everything.

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Cars Sep 1, 2022

we just got here in Connecticut and we were renting a car so we decided to get a car from honda watertown and to be honest i was not disappointed with there services they were very helpful especially brandon. i like how they help us on getting our car

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Cars Sep 1, 2022

The promptness in handling all the paperwork was excellent and quick. Everyone helped the salesman to make it quick. The finance person made it all understood for myself and my husband.

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Cars Aug 31, 2022

Fast service, sales person took the time to answer a few questions I had on my new Passport Trailsport. Salesperson picked up my back seat back liner covers and quickly installed them for me. Offered his help anytime if I had any questions.

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DealerRater Aug 29, 2022

The service was excellent the salesman was honest and very knowledgeable about all the features. The finance department was fantastic one of the nicest finance guy ever great car great experience. I didn’t get enough for my car but the deal on the car I bought was fair

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Cars Aug 24, 2022

the effort staff take to make sure i was well taken care of. even when it was after closing hours they was there making sure that i leave with my ride.

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Cars Aug 21, 2022

All around great service from the beginning of my purchase right up until I drove my new car off the lot.

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Cars Aug 10, 2022

Dave and everyone at Honda of Watertown have been great to work with. The process was very easy. Thank you

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Cars Aug 9, 2022

Everything! Chris and Greg got it done. Got me the exact car I wanted in the money range I needed.

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Cars Aug 9, 2022

The employees are very nice and helpful and wants to put u in the right direction. This is my 2nd time getting a car from Honda.

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Cars Jul 31, 2022

Everyone was very friendly and attentive. The process was simple and everyone answered my questions. I’m happy with my purchase!


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